Sitemap
To get it right from the start, we use sitemaps to plan the information architecture and content flow of your website.
Stakeholder interviews
We ensure that your expert knowledge is included in the foundational research materials, through interviews with your internal stakeholders.
Stakeholder mapping
Understand how your stakeholders interact and influence each other’s actions, and how they can affect the development of your project.
Co-creation with research participants
We invite your target market to participate in the planning and design process, identifying features that create the ideal product or service.
Co-creation with stakeholders
Research and design teams carry out workshops with clients to generate and refine concepts.
Design prototyping
We develop a simulation of your service that can be tested with your target audience.
Concept development
In workshops with clients and stakeholders, or in internal teams, we develop opportunities into concepts that can be prototyped and tested.
Ideation
Our researchers and designers work together to generate ideas for your product or service. These are often based on the pain points and opportunities emerging from the fieldwork.
Business modeling
Our researchers and designers develop potential business models based on qualitative and quantitative research insights.
Service blueprints
Our research and design teams map out the customer journey of the user through the steps of a service, and all of the interactions that make that journey possible.