Get in touch
  • Experientia Global, SA
    Voie du Chariot 3
    CH-1003 Lausanne, Switzerland
    T +41 21 588 0102
    info[at]experientia.com
    See our location

  • Experientia s.r.l
    Via Cesare Battisti 15
    10123 Turin, Italy
    T +39 011 812 9687
    info[at]experientia.com
    See our location

  • Experientia Pte Ltd
    Block 1 Thomson Road #04-330G
    Balestier Shopping Center
    300001, Singapore
    T +65 9795 4302
    info[at]experientia.com
    See our location

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We're from

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We've worked in

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About us

Experientia is an independent international experience design consultancy. Our expertise is UX, and our business is providing you with the best behavioral insights and the best design solutions.

We design product and service strategies that work, by building a deep understanding of who your customers are, why they act the way they do, and how to impact their behavior.

Our three founding partners – Mark Vanderbeeken, Michele Visciòla and Jan-Christoph Zoels – are hands-on and actively involved in day-to-day work, offering their 20+ years of industry experience to each project we handle.

Working with you, not just for you

Whether you’re a big player (like the Fortune 500 companies we’ve worked for) or a growing entrepreneur (like the local Italian companies we support), we build a team structured around your needs, and create open, collaborative work processes. We invite our clients to be involved in research and participatory design, actively contributing ideas and feedback to the project.

Staff

We’re pretty cosmopolitan! With around 14 languages spoken on staff, and people from around the world, we know the importance of culture, from business culture to national culture.

Of course, we should mention that we have experts in strategy, design, usability, cognitive and social psychology, ethnographic and user research, information architecture, prototyping and programming. And they’re smart, experienced, and award-winning. Just check out their bios below.

Clients and industries

We have worked with some of the biggest names in a wide range of industries. No matter what area you work in, we can help you to shape your customers’ experiences.

Interested in a career with us?
  • Then we're interested in hearing from you.

    Experientia is currently looking for UX Researchers and Service Designers for various locations. Please see the job descriptions below, and send us your CV, portfolio and cover letter according to the description requirements.

  • UX Researcher, Turin, Italy

    Experientia is currently looking for people to fill several positions for UX researchers in our Turin, Italy offices. Applicants should already have the appropriate visa to live and work in Italy.


    The ideal candidate will have excellent analytical skills, with process oriented and methodical thinking. Good knowledge of various user research methods is required - including ethnographic observations, contextual interviews, heuristic and formative evaluations, usability testing and knowledge of how to translate these into the design process.


    Required:

    • 3-5 years experience in user experience research or ethnographic research.
    • University and/or advanced degree(s) in anthropology, ethnography or user experience design.
    • Advanced English and Italian language skills. German or French also an advantage.
    • Strong communication skills.
    • Strong ability to synthesize complex research findings into thematic insights that reflect diverse social, cultural and user contexts.
    • Demonstrated ability to adhere to critical project timelines in a fast-paced environment.
    • Willing to be temporarily based in project locations (with full costs reimbursed).


    The UX researcher will:

    • Excel in human-centered methodology and qualitative and ethnographic research approaches.
    • Lead user research projects in the field.
    • Conduct and design ethnographic research (contextual observations and interviews) and integrate findings throughout the design process.
    • Translate user research and usability findings into insights and behavioral models (personas, customer journey maps, opportunity maps, etc.) and help the design team to transfer insights into tangible design concepts.
    • Brainstorm on innovative concept solutions around given project themes.
    • Identify tools, resources, methods, and techniques that evolve existing approaches for the larger Experientia community.
    • Communicate with clients in project management and presentation activities. Must understand the business environment and what clients need to make something actionable.
    • Work independently, or in teams and in close conjunction with the partners, to produce delightful services. Leadership qualities appreciated!


    How to apply: Interested applicants should send a motivational cover letter in English, an English or Italian CV, and possible other supporting materials to info at experientia dot com. Your application should be accompanied by an overview and documentation of past relevant projects. Please indicate your role and contribution for each project submitted.

  • Service designer: Lausanne, Switzerland and Turin, Italy

    Experientia is currently looking for people to fill several positions for service designers in our Switzerland or Italy offices. Applicants should already have the appropriate visa to live and work in Switzerland or Italy.


    We are looking for service designers with outstanding design skills, methodical thinking, experience in designing complex service ecosystems using a human-centered design methodology.


    Required:

    • 3-5 years experience in service design and/or user experience design
    • University and/or advanced degree(s) in Service Design, Interaction Design, User Experience Design, or similar.
    • An available portfolio of relevant service design solutions.
    • Advanced English language skills, with ability in Italian (required in Italy), German or French also an advantage, strong visual and verbal communication skills.
    • Proficiency in a variety of design, motion, collaboration and prototyping sw tools.
    • Understanding of how and why services succeed or fail and ability to spot likely problems in strategy, positioning, customer journey engagement, touchpoints, interaction flow, or presentation before roll-out.
    • Demonstrated ability to adhere to critical project timelines in a fast-paced environment.


    The Service Designer will:

    • Excel in human-centered methodology, participate in design research, ideate concepts and truly enjoy design.
    • Understand the parameters of a design problem, and be able to create appropriate service design deliverables.
    • Translate user research and usability findings into tangible designs.
    • Brainstorm on innovative concept solutions around given project themes.
    • Conceptualize service maps and touchpoints from early ideas to detailed solutions.
    • Identify tools, resources, methods, and techniques that evolve existing approaches for the larger Experientia community.
    • Work independently, or in teams and in close conjunction with the partners, to produce delightful services. Leadership qualities appreciated!


    How to apply: Interested applicants should send a motivational cover letter in English, an English or Italian CV, and possible other supporting materials to info at experientia dot com. Your application should be accompanied by a pdf or portfolio or link to an online portfolio. We would like to see a range of final deliverables and interim deliverables created during the course a project. Please indicate your role and contribution for each project submitted.

Our offices

Lausanne, Switzerland

Experientia Global, SA
Voie du Chariot 3
CH-1003 Lausanne, Switzerland

See our location
info[at]experientia.com

T +41 21 588 0102

IDE/UID (VAT) Nr.: CHE-272.046.516

Turin, Italy

Experientia s.r.l
Via Cesare Battisti 15

10123 Torino, Italy

See our location info[at]experientia.com

T +39 011 812 9687

Social Capital: 100,000 euro

Company Reg. Nr.: 1031176

Fiscal Code & VAT Nr.: IT 09182030016

Singapore

Experientia Pte Ltd
Block 1 Thomson Road #04-330G
Balestier Shopping Center
300001, Singapore
See our location
Contact: Liew Shin Liat
info[at]experientia.com
T +65 9795 4302

Company Reg. Nr.: 201538304N

Tel Aviv, Israel

Commercial representative
Yosef Bercovich
info[at]experientia.com

+97 250 429 0555

Taipei, Taiwan

Commercial representative
Der-Jang Yu
info[at]experientia.com

T +886 35820245