Get in touch
  • Experientia Global, SA
    Voie du Chariot 3
    CH-1003 Lausanne, Switzerland
    T +41 21 588 0102
    info[at]experientia.com
    See our location

  • Experientia s.r.l
    Via Cesare Battisti 15
    10123 Turin, Italy
    T +39 011 812 9687
    info[at]experientia.com
    See our location

  • Experientia Pte Ltd
    Block 1 Thomson Road #04-330G
    Balestier Shopping Center
    300001, Singapore
    T +65 9795 4302
    info[at]experientia.com
    See our location

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About us

Experientia is an independent international experience design consultancy. Our expertise is UX, and our business is providing you with the best behavioral insights and the best design solutions.

We design product and service strategies that work, by building a deep understanding of who your customers are, why they act the way they do, and how to impact their behavior.

Our three founding partners – Mark Vanderbeeken, Michele Visciòla and Jan-Christoph Zoels – are hands-on and actively involved in day-to-day work, offering their 20+ years of industry experience to each project we handle.

Working with you, not just for you

Whether you’re a big player (like the Fortune 500 companies we’ve worked for) or a growing entrepreneur (like the local Italian companies we support), we build a team structured around your needs, and create open, collaborative work processes. We invite our clients to be involved in research and participatory design, actively contributing ideas and feedback to the project.

Staff

We’re pretty cosmopolitan! With around 14 languages spoken on staff, and people from around the world, we know the importance of culture, from business culture to national culture.

Of course, we should mention that we have experts in strategy, design, usability, cognitive and social psychology, ethnographic and user research, information architecture, prototyping and programming. And they’re smart, experienced, and award-winning. Just check out their bios below.

Clients and industries

We have worked with some of the biggest names in a wide range of industries. No matter what area you work in, we can help you to shape your customers’ experiences.

Interested in a career with us?
  • Then we're interested in hearing from you.

    Experientia is currently looking for people to fill several positions in our Turin, Italy offices and Lausanne, Switzerland offices. Applicants should already have the appropriate visa to live and work in Italy or Switzerland. We prefer candidates with Italian proficiency in the Turin office, although we will definitely also review applications by non-Italian speakers.

    We are looking for:

    • 2 lead service designers with 5 or more years of experience, to lead project teams
    • 2 senior service designers with 2 to 5 years of experience
    • 4 service design interns (4-6 months), with the option to be hired after their internship Please see the job descriptions below, and send us your CV, portfolio and cover letter according to the description requirements.

  • Lead Service Designer: Lausanne, Switzerland and Turin, Italy (*)

    Experientia is seeking a Senior Service Designer to lead service design projects from the Turin, Italy office (*). The Senior Service Designer will have experience leading a team of behavioral analysts and service modelers in research and service design projects lasting from one to several months in Italian or international environments.
    The ideal candidate will have excellent service design skills, with process oriented and methodical thinking, and experience in designing complex service ecosystems using a human-centered design methodology. Good knowledge of various qualitative research methods is required - including ethnographic observations, contextual interviews, heuristic and formative evaluations, usability testing and knowledge of how to translate these into the design process. They will have experience in analysis of field research results, creating research-based personas, customer journey maps, behavioral models and service models.


    Required


    At least 5 years' experience in service design, user experience research or user experience design.


    University and/or advanced degree(s) in Service Design, Interaction Design, User Experience Design, or similar.


    Advanced English and Italian language skills (the latter only for Italy office). German or French also an advantage.


    Strong visual and verbal communication skills.


    Proficiency in a variety of design, motion, collaboration and prototyping sw tools.


    Strong ability to synthesize complex research findings into thematic insights that reflect diverse social, cultural and user contexts. Understanding of how and why services succeed or fail and ability to spot likely problems in strategy, positioning, customer journey engagement, touchpoints, interaction flow, or presentation before roll-out.


    Demonstrated ability to adhere to critical project timelines in a fast-paced environment.


    Willing to be temporarily based in project locations (with full costs reimbursed).


    The Lead Service Designer will:


    Excel in human-centered methodology, service design modeling, qualitative and ethnographic research approaches, ideate concepts and truly enjoy design


    Lead service design projects


    Understand the parameters of a design problem, and be able to create appropriate service design deliverables.


    Supervise, conduct and design ethnographic research (contextual observations and interviews) and integrate findings throughout the design process.


    Translate user research and usability findings into insights, behavioral models and tangible service models (personas, customer journey maps, opportunity maps, concept ideation etc.) and help the design team to transfer insights into tangible design concepts.


    Brainstorm on innovative concept solutions around given project themes.


    Conceptualize service maps and touchpoints from early ideas to detailed solutions.


    Identify tools, resources, methods, and techniques that evolve existing approaches for the larger Experientia community.


    Communicate with clients in project management and presentation activities. Must understand the business environment and what clients need to make something actionable.


    Work independently, or in teams and in close conjunction with the partners, to produce delightful services. Leadership qualities appreciated!


    How to apply:


    Interested applicants should send a motivational cover letter in English, an English or Italian CV, and possible other supporting materials to info@experientia.com. Your application should be accompanied by an overview and documentation of past relevant projects and experience. Please indicate your role and contribution for each project submitted.


    (*) Milan-based applicants will, as far as possible within the constraints of projects, be able to conduct a few days of work each week remotely from Milan, both at home and at a co-working space.

  • Senior Service Designer: Lausanne, Switzerland and Turin, Italy (*)

    We are looking for service designers with outstanding design skills, methodical thinking, and experience in designing complex service ecosystems using a human-centered design methodology.


    Required


    2-5 years' experience in service design and/or user experience design


    University and/or advanced degree(s) in Service Design, Interaction Design, User Experience Design, or similar.


    An available portfolio of relevant service design solutions.


    Advanced English language skills, with ability in Italian (required in Italy), German or French also an advantage, strong visual and verbal communication skills.


    Proficiency in a variety of design, motion, collaboration and prototyping sw tools.


    Understanding of how and why services succeed or fail and ability to spot likely problems in strategy, positioning, customer journey engagement, touchpoints, interaction flow, or presentation before roll-out.


    Demonstrated ability to adhere to critical project timelines in a fast-paced environment.


    The Senior Service Designer will:


    Excel in human-centered methodology, participate in design research, ideate concepts and truly enjoy design.


    Understand the parameters of a design problem, and be able to create appropriate service design deliverables.


    Translate user research and usability findings into tangible designs.


    Brainstorm on innovative concept solutions around given project themes.


    Conceptualize service maps and touchpoints from early ideas to detailed solutions.


    Identify tools, resources, methods, and techniques that evolve existing approaches for the larger Experientia community.


    Work independently, or in teams and in close conjunction with the partners, to produce delightful services. Leadership qualities appreciated!


    How to apply:


    Interested applicants should send a motivational cover letter in English, an English or Italian CV, and possible other supporting materials to info@experientia.com. Your application should be accompanied by a pdf or portfolio or link to an online portfolio. We would like to see a range of final deliverables and interim deliverables created during the course a project. Please indicate your role and contribution for each project submitted.


    (*) Milan-based applicants will, as far as possible within the constraints of projects, be able to conduct a few days of work each week remotely from Milan, both at home and at a co-working space.

  • Service Design Intern: Lausanne, Switzerland and Turin, Italy

    Experientia, an international experience design consultancy, is looking for service design interns for our Turin, Italy office, to support research, concept development and design.

    The ideal candidate will be a holistic thinker and designer, with a systems approach to enable complex service offerings, driven by an understanding of the triple bottom line approach to sustainability. Should be able to conceptualize service maps and touchpoints from early ideas to detailed solutions.

    Independent and collaborative work abilities are expected. Very good written and oral English and Italian skills. Office language is English.

    The internship lasts from 4 to 6 months and is paid. We support interns in finding accommodation. We prefer interns who are available for employment afterwards.


    Typically, interns help the team to:


    Visualize user research insights: personas, customer journey maps, task flows, service blueprints, scenarios


    Benchmark best practices


    Conceptualize innovative ideas for user experiences and services


    Design service, user interface and interaction design solutions across multiple touchpoints


    Iterate design solutions


    Design interactive prototypes


    Document design specifications


    Apply testing insights to concept iteration


    Required skills


    Must be able to collaborate with multi-disciplinary teams consisting of UX researchers, interaction and service designers


    Firm understanding of user-centered design processes: methodologies, roles, tasks, activities


    Ability to translate research insights into engaging service design concepts


    Solid foundation in design for behavioral change OR visual/interface design


    Concept driven: from ideation to prototyping


    Must be able to work within deadlines


    Attributes


    Detailed and organized


    Analytic and research driven


    Excellent communicator


    Responsible and capable of meeting tight deadlines


    Enjoy working in a collaborative environment


    Passion for quality design and innovation


    Each additional language is a plus


    Willingness to travel


    A degree in design, human-computer interaction, cognitive science, human factors or related field (or near completion of studies). Postgraduate students preferred.


    How to apply:

    Please send your resume, cover letter and a short application with portfolio and detailed process documentation of your 2-3 best projects to info@experientia.com.

Our offices

Lausanne, Switzerland

Experientia Global, SA
Voie du Chariot 3
CH-1003 Lausanne, Switzerland

See our location
info[at]experientia.com

T +41 21 588 0102

IDE/UID (VAT) Nr.: CHE-272.046.516

Turin, Italy

Experientia s.r.l
Via Cesare Battisti 15

10123 Torino, Italy

See our location info[at]experientia.com

T +39 011 812 9687

Social Capital: 100,000 euro

Company Reg. Nr.: 1031176

Fiscal Code & VAT Nr.: IT 09182030016

Singapore

Experientia Pte Ltd
Block 1 Thomson Road #04-330G
Balestier Shopping Center
300001, Singapore
See our location
Contact: Liew Shin Liat
info[at]experientia.com
T +65 9795 4302

Company Reg. Nr.: 201538304N

Tel Aviv, Israel

Commercial representative
Yosef Bercovich
info[at]experientia.com

+97 250 429 0555

Taipei, Taiwan

Commercial representative
Der-Jang Yu
info[at]experientia.com

T +886 35820245